Update on postponed reservations
Finally 2020 is over and we hope that all difficulties we faced that year will be step by step over as well. It was a really challenging year for international tourism and we are very thankful to all our clients for your understanding and flexibility in postponing your 2020 tours. As we can see now at the beginning of 2021, the borders between Russia and the UK are closed and we fully understand that you can worry about your transferred tours. To answer your potential questions please see below the updated information regarding your reservations:
- We DON’T cancel our tours in 2021. Despite we can hear worries in some e-mails from our clients that 2021 will be the same as 2020, we understand that no one can predict future. 2020 showed all of us how quickly everything could change and we want to believe in changes for the better. Thus, we follow only official regulations and for the current moment, the borders are closed until 12 January 2021.
- We keep an eye on the news and if your postponed tour is not possible to operate, we will definitely contact you and offer you alternative options.
- Closer to the date of your transferred tour you will receive an e-mail from us requesting to reconfirm your travel plans and your new dates. Please don’t worry that we book anything for you without your reconfirmation.
- We understand that your plans can change. If your new tour is not cancelled officially you can do it according to our standard booking conditions. Basically it means you will not be able to recover your deposit if you cancel your reservation. However we will do our best to change the dates of your holiday or rebook you to a different tour without any further charges.
- Flight dates changes. If you booked a tour with flights, we’ve ordered flights vouchers that are generally valid for 2-3 years. It means if we have to change your dates again it’s possible without any problem.