Your feedback

As a tour provider, we constantly strive to improve the quality of our product. As a consequence, we are very keen to receive your feedback on all aspects of the trip organisation and experience. To this end, we ask all our participants to complete a questionnaire on their return and we are pleased to say that the majority of our clients tell us that the tour exceeded their expectations. Why not take a look at the comments below?

The guides were excellent throughout. They all spoke excellent English and were very helpful at making suggestions and answering questions. On most of the tours, we found we had plenty of time to cover the sites visited. We also liked most of the hotels and thought they were very well-chosen.. We were very impressed with the guide's knowledge of history and of their cities.
 Catherine Woods

We had a wonderful trip - one that will stay with us for a long time. Everything was so well organised, our guides were very informative, the accommodation was fine. All our guides were great in terms of looking after us. We enjoyed meeting them all and they were so interesting to speak to about themselves and their lives and shared this with us so willingly. As I said they were all very conscientious and their enthusiasm for and pride in what they showed us helped our appreciation , too. Altogether, we had a wonderful time and I would love to do it all again, or further explore. You deserve congratulations on your organisation.
 Penny Acton

It was a great experience. It was a lifetimes ambition of mine to travel on the Trans-Sib, and thanks to my friend for getting us all together and organising the arrangements, and to yourself for your impute I have now achieved that ambition. I am now able to bore my grandchildren, my family, and my drinking pals down the pub, with all sorts of tales about Russia and this mammoth train journey.
 Geoff Hall

First of all thank you for organizing everything for my trip. All the transfers went smooth and the guides were very knowledgeable and professional. The hotels were very good. Overall it was a great experience, thank you again for organising the trip of a lifetime.
 Anne Basset

Just thought I'd use our hotel's free wifi to let you know what a great time we're having on the trip. Everything has run very smoothly so far and we've even been given a room upgrade here which is lovely! The whole trip was very well organized in terms of timings and transfers - it all ran incredibly smoothly. Thanks again for a wonderful, well organized trip!
 Chris Bell

Hello, now that I’ve been home a few weeks and had time to reflect on my recent trip, I would just like to say a big ‘thank you’ for organising a fantastic experience for me. I must say that I was extremely impressed with all of our tour guides - and particularly Normi. I am sure that a number of my friends and colleagues here have been tempted to investigate booking a similar experience. Many thanks.
 Phil Wakely

All the Guides were excellent and I would highly recommend any one of them and for any travellers to use this service as it helped with near impossible access, navigated us to the points of most interest, fully informed us regarding details of interest and a comprehensive coverage of history, attitudes, food and lifestyle.
 W. Goldsack

The guides, the transfers, the drivers, were just unbelievably efficient and coordinated. Also the extra help from the London office for my French friend's visa was far above and beyond the call of duty.
 Mary Banks

The service we received was excellent. The team were efficient, knowledge and friendly. Everything on our tour was so well organised and all our documentation was clear, concise and made everything very easy. The knowledge of the team and how quickly they always responded to questions was extremely reassuring. The guides were all really friendly and knowledgeable and the tours were as outlined.
 Leanne Parker

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